Refund Policy

30-day money-back guarantee on Premium

We want you to be happy with Semantica Learning. If you are not satisfied with a Premium subscription, you can request a full refund within 30 days of your first paid charge.

Cancelling a subscription

You can cancel at any time to stop future renewals. You will keep Premium access until the end of the billing period you have already paid for.

1:1 tutoring bookings

• Cancellations made more than 24 hours before a session receive a full refund.
• Cancellations made within 24 hours of the session start time are non-refundable, as the tutor has reserved the slot.
• If a tutor fails to attend, or the session cannot be completed due to a technical fault on our side, you receive a full refund or a free rescheduled session.
• Disputes about session quality are reviewed on a case-by-case basis via the in-app support channel.

How to request a refund

All refunds are processed via Stripe, our payment provider. To request a refund, contact Semantica Learning support with the email address you used at checkout (and, for tutoring, the booking reference) and we will help you.

After 30 days

After the 30-day window on subscriptions, refunds are reviewed on a case-by-case basis. Statutory rights under your local consumer law are unaffected.

Questions

If you have any questions about refunds, contact Semantica Learning through the in-app support channel and we will help you.